You can also find a user guide, troubleshooting options and an update checker in the Help tab right next to Contacts. The last features include the option for video calls, strangely hidden under the View tab at the top of the interface. The call history feature is simple to use and the call sorting options are a great addition. You can choose calls from the last day, last month, last week, last seven days, and more. There is a nice option to sort calls: incoming calls, missed calls, calls that were answered elsewhere, recordings, or you can also select the option to sort calls by date. The call history tab offers a preview of the latest calls with time of the call visible right away. There are no other extra options, which is a good thing as there is no need to overcomplicate a simple feature such as favorites. This option can be very useful for certain users, so there’s not much to criticize. The favorites tab is self explanatory you can add your favorite or most used contacts in this list for easy access. There is no option that would allow users to write a comment or a simple note in the contact details, which is another disadvantage of Bria’s contact list. On the bright side, this design choice saves a lot of screen space so you can see all of your contacts without distracting buttons that won’t be used very often.Ĭreating a new contact offers some options: display name, first name, last name, and a field for saving numbers and addresses: a softphone number, work number, home number, email address, website, and the “Other” option where users can input custom data. At first, I thought there was no option to create groups or import/export contacts, and only discovered these options later. It’s a slightly confusing choice to include these options outside of the main focus area. There’s also an option for importing and exporting contacts in the same section. These groups can be customized or renamed and you can create new groups by clicking the contacts button at the top of the interface. It offers the option to add contacts to three groups: Work, Family, and Friends. The contacts list is simple, but effective. The main screen of the app includes a few more buttons at the bottom for contacts, favorites, and call history. There are very few things that you cannot control, which gives every user great flexibility and the ability to customize their day-to-day workflow. This part of the app also includes voice settings where you can test your equipment, set up shortcuts, set call blocking and much more. Other options include voice messages, volume controls, and the option to select either speakerphones or a headset as your primary listening device. On the first tab you can find a large dial pad with the option to type a number and start a call, or you can select a number from your contacts list. Everything is where you would expect it to be and works as it should. The same goes for the user interface design, it is simple and not overly complicated. The look of the app is sleek and modern, and has an overall nice aesthetic. You don’t have to worry about adding accounts or fiddling with the configuration anymore, and you can start making your first calls. When you first open the Bria app, it’s all set up. The software is all set up and ready for action by the time you install the Bria app and log into it. I also appreciated that you have to connect your VoIP service during your account setup. I’m sure it would be appreciated by every beginner who has never set up a softphone before. The guide proved to be very helpful along the way, and should be a part of every softphone software. The installation and implementation process was fairly simple and fast. Bria directly integrated 12 VoIP service providers into the initial setup, so connecting them took a few moments. Next, I had to set up a voice account, enter my login, and finally download the app. Once I provided my details, I was welcomed to my account with a simple message telling me what to do next. It takes just a couple of minutes to complete, and the website didn’t force me to select any payment method or add credit card information. I selected the Bria Solo trial for the purpose of this review. I started by making a trial version first. The process starts with creating a new account at the Bria website. Bria can be very versatile which makes it excellent for single users, teams or even entire companies. It offers a sleek user interface with useful features, and even something extra for users who are willing to spend more money. Bria, previously known as X-Lite, is an easy-to-use softphone software suitable for users who want to get slightly more functionality.
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